Language : English
Published : 2018-03-13
Pages : 654
Business Process Management 4th Edition
Frequently asked questions — What is business process management? — How can we demystify business process management? — Who should be involved in bpm and what are the critical success factors? — When should you do BPM : what are the main drivers and triggers? — How should we start BPM : bottom-up or top-down? — Why is it important to improve business processes before automating them? — What are the technology components of BPM? — Should we be customer-centric? — Why determining BPM foundations is a critical first step? — Why do you need a structured approach to implementing BPM? — BPM : how do you do it? — 7FE framework overview — Guidelines on how to use the 7FE framework — Foundations phase — Enablement phase — Launch pad phase — Understand phase — Innovate phase — People phase — Develop phase — Implement phase — Realize value phase — Sustainable performance phase — Essential introduction — Project management — People change management — Leadership — Embedding bpm in the organization — Introduction — Case studies — BPM maturity — Business process management maturity : what’s in a name? — Appendices — Appendix A: 7FE framework summary — Appendix B: 7 FE framework quality assurance checklist — Glossary — References and bibliography — Index
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This text will combine the disciplines of the internationally recognised Project Management Body of Knowledge with the practical techniques that are used in the project profession in Australia today. [Insert with code for 12 months student online access]
The second edition of this text has been thoroughly updated, continuing its strong emphasis on the importance of the Asian region to contemporary Australian and New Zealand organisations. Many Asian case examples are featured to illustrate key management concepts, and these provide a useful basis for comparison with management practices in Australia and New Zealand. Numerous practical examples throughout the text highlight contemporary management issues, such as: * workplace diversity * sustainability * ethics/corporate social responsibility * the impact of technology * innovation in the workplace * globalisation * employee engagement * flexible working arrangements * work-life balance * generational issues in the workplace * skills shortages in various industries * the importance of effective employee recruitment and training * organisational culture * workforce flexibility and casualisation * the ’24/7′ nature of contemporary communication technology, including social media * outsourcing Management, Foundation and Applications, 2nd Asia-Pacific edition, has also retained the features that made its previous edition so popular with students and lecturers, including the Career Readiness Workbook activities at the end of the book, and the accompanying Interactive Study Guide with its vast array of multimedia resources.
Marketing Research 3rd Asia Pacific edition continues to equip students with the knowledge and skills required to successfully undertake marketing research. Combing a solid theoretical foundation with a practical, step-by-step approach, the marketing research process is explored through a learning model which is reinforced throughout the text. Using a raft of contemporary local and international examples, data sets and case studies to explain traditional marketing research methods, Marketing Research also examines new theories and techniques such as grounded theory, ethnography, phenomenology, automated interviewing, text, data mining and the increasing use of online panels. For analysing data, the text covers both SPSS and EXCEL outputs. Finally, each stage of research reporting is explained, as well as a range of presentation methodologies. This text is indispensible for students studying marketing research in any business or marketing course.
Management of Occupational Health and Safety, Sixth Edition, is the bestselling text for the Health and Safety course in the Human Resources program. Throughout the text, we have provided the reader with current examples, clear definitions of technical terms, and links to the vast amount of information found on the Web. Management of Occupational Health and Safety, as part of The Nelson Series in Human Resources Management, is the best source in Canada for consistent, reliable, valid, and current knowledge about HRM practices.