Business Process Management 4th Edition

Author: John Jeston
Publisher: Routledge

Frequently asked questions — What is business process management? — How can we demystify business process management? — Who should be involved in bpm and what are the critical success factors? — When should you do BPM : what are the main drivers and triggers? — How should we start BPM : bottom-up or top-down? — Why is it important to improve business processes before automating them? — What are the technology components of BPM? — Should we be customer-centric? — Why determining BPM foundations is a critical first step? — Why do you need a structured approach to implementing BPM? — BPM : how do you do it? — 7FE framework overview — Guidelines on how to use the 7FE framework — Foundations phase — Enablement phase — Launch pad phase — Understand phase — Innovate phase — People phase — Develop phase — Implement phase — Realize value phase — Sustainable performance phase — Essential introduction — Project management — People change management — Leadership — Embedding bpm in the organization — Introduction — Case studies — BPM maturity — Business process management maturity : what’s in a name? — Appendices — Appendix A: 7FE framework summary — Appendix B: 7 FE framework quality assurance checklist — Glossary — References and bibliography — Index

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SKU: 9781138738409, 1138738409 Category:

Paperback
Language : English
Published : 2018-03-13
Pages : 654