The Art of Travel
Any Baedeker will tell us “where” we ought to travel, but only Alain de Botton will tell us “how” and “why. “With the same intelligence and insouciant charm he brought to How Proust Can Save Your Life,” “de Botton considers the pleasures of anticipation; the allure of the exotic, and the value of noticing everything from a seascape in Barbados to the takeoffs at Heathrow.
Even as de Botton takes the reader along on his own peregrinations, he also cites such distinguished fellow-travelers as Baudelaire, Wordsworth, Van Gogh, the biologist Alexander von Humboldt, and the 18th-century eccentric Xavier de Maistre, who catalogued the wonders of his bedroom. The Art of Travel is a wise and utterly original book. Don’t leave home without it.
About the Author
Alain de Botton is the author of On Love, The Romantic Movement, Kiss and Tell, How Proust Can Change Your Life, The Consolations of Philosophy and, most recently, Status Anxiety. His work has been translated into twenty languages. He lives in London. More information can be found at www.alaindebotton.com.
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Managing Quality Service in Hospitality: How Organizations Achieve Excellence in the Guest Experience
“Managing Quality Service In Hospitality: How Organization Achieve Excellence In The Guest Experience, International Edition” teaches the concept and principles of treating customers as guests and creating a ‘Wow’ experience for them. Many other texts in this subject area skip over guest-focused service strategy in hospitality or service organizations. This text fully covers the topic of managing hospitality organizations by using academic studies and real life experience from companies like Walt Disney Company, Marriott, Ritz-Carlton, Darden Restaurants, Southwest Airlines and many others. The text is written in three sections: strategy, staffing, and systems. Each chapter includes suggested hospitality activities for students in which students are encouraged to visit local organizations to talk with guests, employees and managers to obtain a variety of perspectives on the guest experience. Other activities will have students going to the internet to visit established sites for hospitality organizations. Real and hypothetical hotels, restaurants, and other business types found in the hospitality industry are included as case studies giving the opportunity for discussion of hospitality concepts and principles. ‘Ethics in Business’ segments encourage students to analyze ethical issues associated with chapter topics. Each chapter opens with learning objectives and ends with ‘Lessons Learned,’ review questions, ‘Ethics in Business,’ activities, and case studies. The included Instructor’s Guide provides answers to the end-of-chapter questions and to the discussion questions following the chapter cases, additional field exercises in hospitality, true-false and multiple-choice quizzes, and additional material to assist the instructor in preparing course outlines and lesson plans, providing the best known about managing hospitality organizations big or small.
Strategic Management for Tourism, Hospitality and Events is the must-have text for students approaching this subject for the first time. It introduces students to fundamental strategic management principles in a Tourism, Hospitality and Events context and brings theory to life by integrating a host of industry-based case studies and examples throughout. Among the new features and topics included in this edition are: * Extended coverage to Hospitality and Events to reflect the increasing need and importance of a combined sector approach to strategy * New international Tourism, Hospitality and Events case studies from both SME’s and large-scale businesses are integrated throughout to show applications of strategic management theory, such as objectives, products and markets and strategic implementation. Longer combined sector case studies are also included at the end of the book for seminar work. * New content on emerging strategic issues affecting the tourism ,hospitality and events industries, such as innovation, employment, culture and sustainability * Web Support for tutors and students providing explanation and guidelines for instructors on how to use the textbook and case studies, additional exercises, case studies and video links for students. This book is written in an accessible and engaging style and structured logically with useful features throughout to aid students’ learning and understanding. This book is an essential resource to Tourism, Hospitality and Events students.
About the Author
Nigel Evans is Director, of Teesside University’s new Darlington Campus. He has published widely in Tourism and Management and taught strategy for many years on varied programmes including MBA and BA (Hons) Travel and Tourism programmes.
An Illustrated Journey: Inspiration From the Private Art Journals of Traveling Artists, Illustrators and Designers
About the Author
Danny Gregory is the author of several successful books on creativity, including, An Illustrated Life, The Creative License, and Everyday Matters. He has a worldwide following of people who are inspired to develop their own creativity through illustrated journaling. He was born in England, grew up in Australia, Pakistan, Israel and New York, and graduated summa cum laude from Princeton University. He is a managing partner at a leading NY advertising agency and lives in Greenwich Village with his son and two long-haired dachshunds.
This third edition of the best selling textbook Food & Beverage Management has been updated and revised to take account of current trends within these industries.
About the Author
Professor of Hospitality Studies at the London School of Tourism, Hospitality and Leisure, University of West London Senior Lecturer in Hospitality Studies, also at the London School of Tourism, Hospitality and Leisure, University of West London.