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The Introvert’s Edge: How the Quiet and Shy Can Outsell Anyone

$38.00 $27.50

An introvert? Great at sales? YES. Sales is a skill anyone can learn and master–and introverts are especially good at it once they learn how to leverage their natural strengths. Introverts aren’t comfortable with traditional tactics like aggressively pushing a product or talking over a customer’s objections. That’s the beauty of The Introvert’s Edge: it doesn’t focus on the sale itself but on a sales system that helps introverts feel sincere instead of sales-y. Powerful and practical, the book reveals how to: Find natural confidence – Prepare for every situation – Present your value so that customers want to buy – Sidestep objections – Judge when the customer’s ready to buy – Ask for the sale–without asking – Continually adapt and improve – Profit from a process that doesn’t rely on personality – Enjoy sales With stories of introverted entrepreneurs, salespeople, and business owners who went from stagnant to success, The Introvert’s Edge shows you how to succeed in sales–without changing who you are.

Cultures and Organizations: Software of the Mind 3rd Edition

$39.30

This is the international bestseller on managing cross-cultural workforces – expanded and updated! Named one of the top 20 most influential business thinkers of 2008 by “The Wall Street Journal”, business anthropologist Geert Hofstede has fully updated his classic work on ‘groupthink.’ Since its original publication in 1991, “Cultures and Organizations” has been helping business leaders understand how people think as members of a group – which dramatically increases managers’ effectiveness leading and developing cross-cultural workforces. This groundbreaking work reveals: the unexamined rules behind the thoughts and emotions of people of different cultures; ways in which cultures differ in the areas of collectivism/individualism, assertiveness/modesty, tolerance for ambiguity, and deferment of gratification; and, how organizational cultures differ from national cultures, and how they can be managed. New material in this expanded third edition includes the latest data from the author’s ongoing field research and new insight into how cultural factors contributed to the current economic situation. “Cultures and Organizations” offers managers practical solutions for solving conflict between different groups and turning cultural differences to their advantage.

About the Author

Geert Hofstede, Ph.D., is professor emeritus of Organizational Anthropology and International Management at the University of Maastricht, the Netherlands. Gert Van Hofstede, Ph.D., is a biologist and professor of Information Systems at Wageningen University, the Netherlands, and the son of Geert Hofstede. Michael Minkov, Ph.D., is a lecturer at the International University College and at the University of Sofia “St. Kliment Ohridski,” Sofia, Bulgaria.

The Cultural Intelligence Difference: Master the One Skill You Can’t Do Without in Today’s Global Economy

$29.70

Most people know that some basic cultural sensitivity is important. But few have developed the deep cultural intelligence (CQ) required to really thrive in our multicultural workplaces and globalized world. Now everybody can tap into the power of CQ to enhance their skills and capabilities, from managing multi cultural teams and serving a diverse customer base to negotiating with international suppliers and opening offshore markets. “The Cultural Intelligence Difference” gives readers: a scientifically validated instrument for measuring their personal CQ score; customized strategies for improving interactions with people from diverse cultures; new findings on the bottom-line benefits of cultural intelligence; examples of major organizations that use CQ to achieve success; and, a high CQ points to more than just cultural sensitivity. It is linked to improved decision making, negotiation, networking, and leadership skills – and provides a crucial advantage in a crowded job market. “The Cultural Intelligence Difference” delivers a powerful tool for navigating today’s work world with finesse – and success.

About the Author

David Livermore, PH.D., (Grand Rapids, MI) is president and partner at the Cultural Intelli gence Center and a visiting research fellow at Nanyang Technological University in Singapore. He has done consulting and training with leaders in 100 countries and is the author of Leading with Cultural Intelligence (978-0-8144-1487-3).