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Armstrong’s Handbook of Performance Management: An Evidence-Based Guide to Delivering High Performance 6th Edition


Armstrong’s Handbook of Performance Management addresses all areas of performance management, from performance pay and giving feedback to managing underperformers and having difficult conversations, so organizations can optimize staff performance. This fully updated and restructured 6th edition analyzes traditional as well as the latest developments in performance management including the shift from ratings and annual reviews. Veteran HR expert Michael Armstrong examines where these new approaches should be embraced and where traditional methods of performance management may be preferable. Packed with examples, exercises, checklists and new case studies from organizations such as Microsoft, IBM and Expedia, this book remains the most authoritative and engaging textbook on performance management. Supporting online resources for Armstrong’s Handbook of Performance Management include an instructor’s manual, a student’s manual, lecture slides, a glossary of terms and a literature review.

Distribution Channels : Understanding and Managing Channels to Market 2nd Edition

Using numerous real-life examples, Distribution Channels explores the chain that makes products and services available for market and explains how to make the most of each step of the process. By defining the role and significance of the various partners involved, including distributors, wholesalers, final-tier channel players, retailers and franchise systems, the text provides a clear understanding of the entire go-to-market process, whilst also explaining channel partners’ business models and how to engage with them for effective market access.

Distribution Channels covers both the tactical and strategic dimensions of channel economics as well as containing information on accessing and servicing markets and customers, controlling brands, integrating web and online channels, building the value proposition and creating differentiation.

Comprehensive and clear, this book provides you with the knowledge needed to improve your business model to ensure maximum market exposure and successful product delivery. The book is also supported by online resources, including additional figures, bonus chapters, and lecture slides.

The Effective Change Manager’s Handbook: Essential Guidance to the Change Management Body of Knowledge

The Effective Change Manager’s Handbook is designed to help practitioners, employers and academics define and practice change management successfully and develop change management maturity within their organization. A single-volume learning resource covering the range of knowledge required, it includes chapters from established thought leaders on topics ranging from benefits management, stakeholder strategy, facilitation, change readiness, project management and education and learning support. Endorsed by the Change Management Institute and the official guide to the CMI Body of Knowledge, The Effective Change Manager’s Handbook covers the whole process from planning to implementation, offering practical tools, techniques and models to effectively support any change initiative. The editors of The Effective Change Manager’s Handbook – Richard Smith, David King, Ranjit Sidhu and Dan Skelsey – are all experienced international consultants and trainers in change management. All four editors worked on behalf of the Change Management Institute to co-author the first global change management body of knowledge, The Effective Change Manager, and are members of the APMG International examination panel for change management.

Promotional Information

Is the official guide for the first ever Change Management Body of Knowledge, created by Change Management Institute and APMG Provides a strong base level knowledge for continuing professional development across the discipline Enables change managers to effectively advise and coach senior colleagues and those sponsoring or leading change initiatives

Table of Contents

    • Chapter – 01: A change management perspective – Richard Smith;
    • Chapter – 02: Defining change – Robert Cole, David King and Rod Sowden;
    • Chapter – 03: Managing benefits: Ensuring change delivers value – Stephen Jenner;
    • Chapter – 04: Stakeholder strategy – Patrick Mayfield;
    • Chapter – 05: Communication and engagement – Ranjit Sidhu;
    • Chapter – 06: Change impact – Caroline Perkins;
    • Chapter – 07: Change readiness, planning and measurement – Nicola Busby;
    • Chapter – 08: Project management: Change initiatives, projects and programmes – Ira Blake;
    • Chapter – 09: Education and learning support – Richard Smith;
    • Chapter – 10: Facilitation – Dan Skelsey;
    • Chapter – 11: Sustaining change – Helen Campbell;
    • Chapter – 12: Personal and professional management – Ray Wicks;
    • Chapter – 13: Organizational considerations – Tim Cole, Martin Lunn, Una McGarvie and Eric Rouhof

About the Author

APMG is a leading global Examination Institute and the Official Accreditor of the UK Government’s Cabinet Office and the United Kingdom Accreditation Service (UKAS). They accredit professional training and consulting organizations and manage certification schemes for knowledge-based workers. Richard Smith (Editor) is a specialist in organizational development-related people development issues. He works with clients as diverse as Unilever, Nestle, Mars and Harvard Business School. He is the Chief Examiner for APMG Change Management products and lead author of the first global Change Management Body of Knowledge (CMBoK) for the Change Management Institute. He is also a Fellow of the CIPD.


“It can …be used as a college-level business text, as it includes ‘questions to think about’ at chapter’s end and includes numerous charts, graphs, and case studies in the course of exploring a change manager’s processes. References and insights into how change management concepts can be applied across the board to a wide variety of scenarios makes this a solid reference.”–California Bookwatch, The Business Shelf “Midwest Book Review “

Warehouse Management : A Complete Guide to Improving Efficiency and Minimizing Costs in the Modern Warehouse 3rd Edition


Offering comprehensive advice on all aspects of managing a warehouse, the third edition of Warehouse Management is an ideal guide and detailed reference book for anyone looking to gain a real insight into warehouse operations. It examines everything from the latest technological advances, operations and people management to current environmental issues.

This third edition of Warehouse Management includes definitive updates across the industry, such as the vast expansion of warehouse technology and robotics, warehouse design and the increasing challenges posed by e-commerce. Gwynne Richards tackles the core challenges for today’s managers, offering experienced advice on how to reduce lead times, increase productivity and improve customer service.

Revamped with more practical case studies and an array of downloadable warehouse tools, this new edition of Warehouse Management includes useful warehouse audit checklists and is firmly supported with insightful photographs, video links and projections.